Terms of Service for Lawn & Tree Care Services

Terms of Service for Lawn & Tree Care Services

LawnSavers offers its Lawn & Tree health care services to customers as a continuous service from year to year.  This means that we will return each year to continue the services you have selected on an annual basis*.  Plants require annual care, just like any living thing, in order to reach their optimum health.

Most importantly, LawnSavers works hard to communicate the message

“We can only be successful together, if you do your part, in partnership with us!”  Please read these terms in their entirety as they govern our relationship together.

How To Get The Most out of Our Partnership 

LawnSavers has been successfully providing Chemical-Pesticide-Free and IPM-based lawn care since our inception 32 YEARS ago. We always strive to find the safest and most effective options available on the market through research and ongoing testing. We are proud to say that we have a chemical free alternative available for the most common insect & broadleaf weed pests on turf and trees.  Programs are priced based on total turfgrass area.  LawnSavers is only liable to treat the lawn area corresponding to the price paid.


LawnSavers promises to work with you and do whatever it takes to ensure a beautiful lawn. On any of our package programs, we will thoroughly and properly perform our services as specified. If we do not perform any included service professionally and as specified, we will re-apply at no charge in an effort to give you a healthy lawn as we promised according to the service package you purchased. If we are unable to fulfill our part of the partnership agreement for any reason within our control, we will refund the cost of your last treatment.

This promise is based on the understanding that lawns are living plants that take time to grow & improve and require your effort in partnership.  All lawns are different including your neighbours. Patience is important. Depending on the condition you give your lawn to us, and the level of care you contribute, it can easily take more than 1 year to get a problem lawn back into shape. We can not accelerate applications as they are timed to occur in a sequence most beneficial to your plants.

No Lawn Care company can promise a completely Weed-Free lawn, however with proper mowing, watering, and partnership with us each season, we’ll be able to reduce your weeds & achieve a THICK GREEN & HEALTHY LAWN GUARANTEED!

Note: The only time your guarantee will not apply is if:

  • Your account is not kept in good standing.
  • You do not follow your LawnSavers Specialist’s recommendations provided on each visit, which may include necessary service upgrades to treat identified problems

(Most importantly: You must mow at least once a week & following our watering instructions routinely and consistently throughout the season).

If you do not follow our directions and Specialists advice that sometimes include purchasing necessary services like overseeding or grub controls to proactively combat or prevent pests. Applications may require several visits and does not guarantee 100% control; pest or animal damage may still occur.

Limit of Liability: Pest applications are not preventative and subject to proper and timely care. Limit of liability is to re-apply the last application only.

OverSeeding Guarantee

LawnSavers Technical Department conducts trials and tests on all new seed available in the market each year and chooses only the best! We custom blend our seeds in order to provide you the best seed mixtures on the market, for a green & healthy lawn!

Our seed is the finest 100 % certified! That means our seed is specially selected to have:

  • More vigorous growth characteristics
  • Better, greener colour
  • Better drought resistance
  • Endophyte enhanced (chinch bugs don’t like to eat it!)
  • Denser growth
  • Increased germination

We will apply our seed at a very generous rate to help thicken your lawn & fill in bare spots. It is your responsibility to ensure the seed gets adequate moisture & proper care according to our instructions. Due to the nature of seed growth & the duty of care required by you, we cannot guarantee the success of overseeding, but are willing to provide all the help & advice needed to help ensure the best results. Keep it moist and it will grow! OVERSEEDING IS NOT A LAWN REPAIR SERVICE, however LawnSavers can also help repair excessively thin & patchy lawns with our Lawn Renovation Package.

Preferred Customer Continuous Service Guarantee

Lawns are a collection of living organisms that require continuous care each season, year after year. LawnSavers Continuous Service Guarantee means we will return each year to care for and service your lawn as part of ongoing maintenance of your plants according to the program selected in the previous year. Please note that programs may be altered to comply with local & provincial bylaws and newer organic advancements to improve your lawn.

You receive:

  1. Guaranteed Savings for Pre-payment: Each Winter we will offer a preferred customer prepayment discount as long as you remain a customer; each and every year.
  2. Guaranteed Hassle Free Service: You enjoy our guaranteed convenient service that builds on the success of each year’s progress to give you a Green & Healthy Lawn Guaranteed with unlimited service calls within 48 business hours when subscribed to our Protector Package!
  3. Guaranteed Uninterrupted Service: Your lawn will be serviced each spring at the proper time even if you don’t wish to prepay. You will still receive your preferred customer prepayment reminder offers, but we’ll do the work and make sure services are not interrupted and service continues each season regardless of your billing preference at the lowest rate then in effect.
  4. Guaranteed Right to Cancel: You can cancel this agreement at any time, by any means that allows you to prove the date on which you gave notice to LawnSavers at 160 Cidermill Ave. Unit 14 Concord, ON L4K 4K5. We work hard to meet your expectations, if for some reason we are not, we fill fix it right away, just as long as you please let us know. If you decide to cancel service at any time, you will only need to pay for the services you received up to the day the request is received at the individual application price instead of the equal billing rates of your discounted bundled program minus any credit card fees. These rates do not include the significant savings in our bundles. Prepaid services interrupted by events beyond our control will receive a credit on account only.
  5. Money Back (Peace of mind) Guarantee: We make sure you will get the best value in the business, if you ever find a better offer for the same services, even after you take advantage of one of our preferred customer offers, we will still credit you the difference on your account! That way there is no risk to you.

Payment Options

You can Prepay before service begins and take advantage of a discounted price or pay for your service by equal payments throughout the year; for your convenience, we have several easy payment options: (please consider the environment by trying to use the online method to preserve paper)

  1. Online at any major bank
  2. By credit card over phone
  3. Online account access at
  4. By cheque
  5. Easy Pay by credit card on account after each service

Prepaid discounts are valid for pre-season payment and prepayments can not be refunded. Credit will remain on account. Interest is charged at a rate of 2% per month (24% per annum)

Privacy Policy

Your personal information is sacred to LawnSavers. We will not sell or divulge your information to anyone. For more information please visit:

* You can change or cancel services at anytime by calling us by phone or by providing written notice by mail and pay only for services received up until that point at regular individual service prices.  Due to the intermittent nature of the Internet and junk mail filters, we can not guarantee that emails are always received. Your obligation is limited to the cost of services performed up to the time your written or phone cancellation is received by our staff.  You can not add, modify or cancel services by leaving a voicemail.

We will provide you with at least one prepayment offer opportunity through the winter months reminding you of these terms with a special early payment discount at that time. We will also call or email ahead the day before the service is performed at the number or email address provided to us.

We also make sure to let you know on all of our invoices in regular size print that our service is continuous. LawnSavers goes above and beyond the accepted Best Business Practices as outlined by Landscape Ontario Horticultural Association.

When you decide to hire LawnSavers Plant Health Care Inc., We agree to provide services as written, and you explicitly consent to the terms our service is offered and to do your part to ensure success.   LawnSavers endeavours to provide the most upfront comprehensive and best service in the market.

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  • Opening up – Let’s get outside together and Grow Healthy Lawns and Trees. updated: 04/27/22

    Hi Everyone, 

    LawnSavers persevered through the pandemic with the loyal partnership and support of our clients.  We are extremely grateful to our loyal customers. AND we are thrilled to learn we were the only lawn care company in the GTA awarded the first BEST OF THE BEST Award from

    We are fully open and alredy performing lawn and pest control services in all our GTA service areas.

    Please note with many people still working from home, our service is experiencing a higher demand and volume of calls.
    We know how much everyone hates being left on hold, so please feel free to  leave us a message,  or email and we will get back to you in less than 24 hours.  (you can also text us at 905-707-9994)

    Please be patient with us, we will get back to you as fast as we can and will do
    our very best to help you.

    You can also sign up for all services on our website by clicking here.

    2021 is now behind us.  Together with our customers, we embrace opening up as a community-minded local small family business and are extremely grateful to be able to survive and keep all of our loyal employees working hard with us through it all.

    2020-21 important turf and tree high (and low) lights:

      • Nine days of snow, ice and wintry weather in May 2020,
        2021 was the driest April, May, and June in 51 years See Actual GTA daily weather records by clicking here.
      • One of the hottest, driest summers on record in 2020 with long spells of grass-killing heat and drought. Read more here in our 2020 summary blog.
        2021 carried on this trend with only a few days of rain in July and August, with extreme dryness and heat.
      • A bumper crop of crabgrass that germinated in the perfect (rainless) storm. As expected, even more arrived this past summer in 2021!
      • Chinch Bug numbers in 2020 were record breaking and persisted through the dry heat they love, secretly killing lawns while dormant! We can help with Chinch bug damage  Expect even more this summer!
      • Fall of 2021 provided excellent conditions for lawn that were treated through the summer with our recovery amendments to bounce back and regain their vigour. (thanks for the positive feedback!)
    • We put together an easy to read lawn care service timeline that you can use to know when to expect us for each scheduled service in your package. 

    Our number one priority remains the health and safety of our employees and customers.  Safety, Integrity and doing the right thing are som of our most important Core Values.  We will continue to follow strict safety guidelines that ensure “low/no touch”.  We will not let our guard down on exercising our safety protocols!

    Thank you all for your understanding and extra patience during these challenging times. Our team works hard, so if you are met with our exceptional service from our technicians or office team members- please give them a thumbs up to make them smile or let me know through a quick email to

    We thank you for supporting our local, family-owned business of 32 years.
     genuinely appreciate you and promise that we will do our part to ensure our mutual safety.

    Thank you in advance,
    Kyle Tobin
    Chief Environmental Officer