What should I look for in a lawn care guarantee?

We had a surprising call the other day. A potential customer called our sales and service line for a quote on some lawn & tree care. This is common, and the plant health specialist who took the call was happy to provide not only the quote but also professional advice and information on how the treatments work and what the customer could expect.

Then the caller asked a question that stunned our specialist. He asked how he could be sure we’d actually do the service, and not just bill him for nothing.

It’s terrible that the caller has had such bad experiences with other businesses that he felt he needed this additional level of a guarantee, not just that the work would be done properly and professionally, but that it would be done AT ALL.

It goes to show there is more to choosing a lawn care company, or any contractor, than just price.  First they should be a long standing member of Landscape Ontario, Have good & believable reviews online, a member of the Better Business Bureau, and at the very least, have a permanent business location for their company, $2,000,000 minimum in Liability Insurance, and protect their workers with the Workplace Safety and Insurance Board WSIB.

In addition, any respectable contractor will guarantee their work. Not all guarantees are the same, so it is worth getting it in writing, reading and understanding it.

Take LawnSavers’ guarantee as an example. It explicitly lays out what we promise to do and the recourse our clients have if we are unable to complete our promises. We include this with every quote and letter confirming services, along with a clear list of our terms of service.  LawnSavers is at the forefront of Organic Lawn Care with over 22 years of Experience (well ahead of the pack)!

LawnSavers’ includes a money-back guarantee. Some other companies offer it, but you shouldn’t assume it. Some companies state “all sales final, no refunds” and only offer credit back, which can keep you tied to a company you aren’t satisfied with.

Your guarantee may also require some basic things from you, such as following after care instructions, proper mowing and watering, or making sure your account is up to date. A personal trainer wouldn’t back guaranteed weight loss if their client went off the required diet and exercise, and a vaccuum cleaner salesman isn’t going to replace a malfunctioning unit that hasn’t been paid for.

Ultimately, companies like LawnSavers guarantee their work so you can be confident in your decision, knowing you have chosen the best company to do the job correctly and professionally so that you don’t have to worry about a thing!

By the way:

LawnSavers has an A+rating on the BBB

We have won Best Lawn Care Service from the Readers Choice in Metroland newspapers for the past 11 years

We have won Best Reviewed Lawn Company on for ’09 & ’11

We carry $5,000,000 in liability Insurance

We are covered by WSIB

Our President is long-standing Vice-Chair of the Lawn Care Sector Group at Landscape Ontario, IPM symposium Committee and a founding member of Project Evergreen Canada

We are proud Members of the National Association of Land Care Professionals (NALP)

We simply won’t stop until you are happy, Our success depends on your happiness!



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  • Coping with Covid Update: (updated 04/16/21)

    Hi Everyone, 

    LawnSavers managed to persevere through this last pandemic year with the loyal partnership of our clients.

    We are able to service lawns and perform pest control services in all our service areas,  officially on the Provincial list of essential services due to our ability to provide service safely and with no personal contact!

    Our office remains open in addition to some remote staff.   Please note our office may be experiencing a higher volume of calls.  We know how much everyone hates being left on hold, so please leave us a message or email us at and we will get back to you in less than 24 hours.  (you can now also text us at 905-707-9994)
    Please be patient with us, we will get back to you as fast as possible.
    You can also sign up for services on our website by clicking here.

    2020 is now behind us.  Together with our customers, we face Covid-19 head-on as a community-minded local small family business and are extremely grateful to be able to survive and keep all of our loyal employees working hard with us through it all.

    2020 threw everything bad that it could at us:

    • Nine days of snow, ice and wintry weather in May.
    • One of the hottest driest summers on record with long spells of grass-killing heat and drought. Read more here in our 2020 summary blog.
    • A bumper crop of crabgrass that germinated in the perfect (rainless) storm.
    • Chinch Bug numbers were record breaking and persisted through the dry heat they love, secretly killing lawns while dormant! We can help with Chinch bug damage
    • We put together an easy to read lawn care service timeline that you can use to know when to expect us for each scheduled service in your package. 

    I want to reassure you that in every decision we make around COVID-19, our number one priority remains the health and safety of our employees and customers.  Safety, Integrity and honesty are our most important core values.  We will continue to follow strict safety guidelines that ensure “zero touch”.  We will not let our guard down on exercising our safety protocols!

    Thank you all for your understanding and extra patience during these challenging times. Our team works hard, so if you are met with our exceptional service from our technicians or office team members- please give them a thumbs up to make them smile or let me know through a quick email to

    We thank you for supporting our local, family-owned business of 31 years.
     genuinely appreciate each and every one of you and promise that we will do our part to ensure our mutual safety and look forward to be back on your lawn as soon as possible this Spring

    Thank you in advance,
    Kyle Tobin
    Chief Environmental Officer